HOSPITALITY CONSULTING

In today’s competitive environment, sometimes the difference between success and failure are the people with which we surround ourselves. Often, training becomes an issue that separates the fair operations from the great ones!

Are you out of ideas? Are there service styles and techniques you’d like to introduce your staff to, but don’t know how?

Jackson Lamb Hospitality Consulting is available to assist in the training of your staff. Using either an employee meeting, or a specialized hands-on training session, we can customize an approach specifically designed for your environment.

TRAINING TOPICS INCLUDE:
     Basics of Customer Service
     General service employee training
     Rules Of The Road
     How to Exceed The Guest’s Expectations
     10 Steps of Suggestive Selling
     Basic Wine Training
     Advanced Wine Training
     Tableside Cooking
     Espresso Training

Jackson Lamb has been in the hospitality industry for 25 years. He holds an Undergraduate Degree in Hotel Restaurant Administration from The State University of New York at Delhi. He also has an MBA Degree from Colorado State University, and has attended the Ecole Superieure de Cuisine Francaise in Paris, France.

In addition to being a certified teacher with the Colorado Department of Education, Jackson holds a Certification with the American Culinary Federation, as well as a Certification with the American Hotel Lodging Association.
Other services include
     POS System Training
     Employee Meetings
     Mystery Shopping
     Liquor License Issues